The only good thing I can say about this place is ...

The only good thing I can say about this place is that they do have great selection of cars that are priced way less than what you would find anywhere else considering the condition and miles. However my car buying experience from here was HORRIBLE. I went in 1/12/19 and worked with sales associate Kameron G. I fell in love with a limited 75th anniversary edition Jeep Renegade with a panoramic removal roof but noticed there was a stain on the front drivers seat that looked like glue or something sticky that had dried up. I verbally expressed to Kam although I was buying a used car the stain would be a deal breaker for me because with this being my first car purchase I wanted everything to be as perfect. Kam said that he saw those kind of stains a lot and that the detail guys would for sure be able to get it out once they cleaned the car because it had not been detailed yet. I again stated that if the stain could not be removed that I did not want the vehicle. Everything came back with the same terms offered on the auto navigator. Left came back once car was cleaned to be told that the stain did not come out because they were out of Goo Gone that they normally used to take out those stains. I was frustrated and visibly upset at this point because my credit had been ran, papers signed and he knew this was a deal breaker. Kam grabbed his manager Chris P to see at this point what could be done. He inspected the stain, talked to the shop guys who he confirmed told him all they needed was the product and the stain would come out. Chris kept stating he was 100% confident once the product was in that they could get the stain removed and offered to write me a We Owe form. He stated that they could easily just put me in another car if it came down to that also. I was told Kyle in customer care would call on Mon or Tue the following week and that the issue was documented in the system. I hadn't received a call so I started calling and leaving messages on Kyle VM starting Tue 1/15. By Wed I called the manager Chris P and still no call back. I finally spoke with Myriam and set an appt to drop the car off on Friday 1/18/19. Went in Friday, the shop tried the same product they used the first time on the stain making it worse, Myriam said there was no documentation in the system explaining the issue and still the product wasn't ordered. From there everything just went downhill. No call backs from manager Vance Washko after numerous calls and left VM about the issue. He even gave me my keys at one point on one of the many occasions I had to go up there as if the issue was resolved for me only to get to the car and the stain to still be there. I had make a trip to reach him face to face on 1/22 because he would not return my cars and left voice messages. I drove back and forth 4 times and still only ended up dissatisfied. After 9hrs of being there 2/1/19 and 20 days later I still walked out again having to get another car, pay another down payment with a slightly higher rate and monthly payment and removal roof :(. All of which was not explained when they stated "we can just put you in something else" They also ran my credit thru Ally when I specifically advised only use Capital One. There was one other manager, the front desk guy, and the lady who helped finish the deal on 2/1/2019 that was awesome and a pleasure to work with. As for Vance Washko I'm not for sure how he still holds the general sales manager position, he lacks effective communication skills and does not show that he cares at all about customer concerns.