Kiaora Koutou

Review of Sheraton on the Park

The hotel's location is great - you can easily tak...

The hotel's location is great - you can easily take a sunny stroll through Hyde park or snoop around busy shopping malls or find a cafe or pub to chill at.
And it's just as well because the hotel itself is a bit ho-hum. Its not awful but it was definitely lacking the spirit and class of other 5-star establishments.
The staff were a mixed bag - the valet guys who tended us at the door were lovely but some of the desk staff we encountered seemed preoccupied, even disinterested. It doesnt matter how impressive the marble pillars are, if staff don't smile and try to be inviting, you instantly lose stars.
Our room was adequate but quite overpriced for what you got. Irrespective that our "city view" was more of an alleyway looking into office blocks, the room seemed average and lacked 5-star finesse.
I thought the rooftop pool would be the 5-star feature we were looking for but it was quite disappointing. The hotel pictures made it look amazing but it was alot smaller and too crowded. Then we got followed by a staff member who said we should have signed in at the spa desk - after another staff member had ushered us in!
Nonetheless we had a lovely weekend overall but we wouldn't stay here again by choice. Raddison Blu and Amora on Jamieson are far superior.