DO NOT GIVE THEM A DIME

DO NOT GIVE THEM A DIME
If I could give them no starts I would. We won a 2 day 3 night hotel stay and it way great timing. We submitting our travel dates and 50.00 deposit in February and every time we called to check on the status we were told any day we would receive correspondence and that the locations we selected had several options and there is no reason we should not get a hotel. Fast forward to a few days ago nearly 7 months after we first submitted our dates, locations and deposit we were told there was no availability for any of the locations. This was about 30 days before our trip, we were told to resubmit new locations and to give them 45 days notice. Needless to say we asked for a refund of our deposit. I called to verify the timeframe because the agent told me it would be 2-4 weeks and online the account said 8-10 weeks. When I spoke with an agent she stated they were processing them with a 2-3 timeframe. I told her that I was very frustrated with the situation and the agent said nothing. I then said I wish they had let us know during the 7 months that we were waiting for a response that one of the locations was only available sunday-thursday so that we could have submitted another location. She stated well you had 2 others that were submitted. I told her that if we had submitted another location that was eligible for our dates that maybe we would be able to use the voucher. She went silent, I said well I guess I don't think there's anything else I can say about it and she then just hung up. I was so disappointed because now we have to pays hundreds of dollars we did not budget for. I repeat DO NOT GIVE THEM ANY MONEY, SUCH A HUGE DISSAPPOINTMENT.