Rooms and bed are good which is a must however mai...

Rooms and bed are good which is a must however maintenence is lacking
Facilities are really good. Great pool and well kept oudoor area.
Food. Breakfast is fine. All other meals are poor. Food quality and standard would be lucky to be 3 star. This is a simple fix but a very important one.
Service (exception being reception and concierge) is very poor. Staff are not trained. Food is delivered pool side after hour waits with no cutlery or serviette. Staff seem put out when requested to do something. Getting staff attention near impossible. Orders taken incorrectly.
Prices (non accommodation) are ridiculously expensive. More expensive than Sydney.
I was part of a family holiday of some 23 family members. We have stayed at many 5 star resorts. Your resort would be lucky to be 4 star. Food and service is appalling. Focus on improving this and you will much more popular and have more repeat business.
The prices, food and service is enough to prevent us from coming back.