Fernando Munoz

Review of Open Road BMW

I m not one to write reviews but Open Road did rig...

I m not one to write reviews but Open Road did right by me. Over the summer I bought a Certified Pre Own 428i x Grand Coupe BMW from Open Road. I also purchased the extended warranty so I don t have to be bothered with any issues that may arise. I had several issues with car with in the first 2 months. Nothing major but issues that need to be addressed that were covered by the warranty. I made the service manager and the sales person aware of the issues I was having with the car. Immediately they quickly made an appointments to service the car when it was convenient for me and provided me with a loaner. This eased my concerns I was having. I would highly recommend Open Road because of these 2 things:




Between both the Sales and Service departments they address my concerns and now the car drives like it was a brand new car. Both my sales person Anna and the service manager April & the entire service department made feel calm and addressed all of my concerns I made have had.

In returning my car to me the service department person waited until I arrived. They even washed my car when they gave it back me

I highly recommend using them & this is why I m giving them 5 stars