I bought a 2017 Nissan titan from hertrich as well...

I bought a 2017 Nissan titan from hertrich as well as a 370 Z. My salesman pilar I consider a personal friend of mine and when Becky was working as a service advisor I was very happy with the service she provided however the technicians that are employed here are worthless. On my first oil change I mentioned that I was getting a fluctuation in RPMs from time to time. I was told there was nothing in the TSB s and that they could not re-create what I was describing. I was advised to keep driving it. The entire life of the vehicle I ve dealt with this fluctuation in RPM and around 100,000 miles it started to get worse. I took it back to the service department and they told me that I had a misfire issue. I m not throwing any codes for misfire for the entire life of the vehicle and ask them to confirm that I did not have a transmission issue. I was told again that there is no TSB pertaining to my symptoms. I talk to a Nissan master tech from another dealership and he advised me of the TSB pertaining to my vehicle and rpm fluctuation. I made another appointment to bring the vehicle back in so that they could check that TSB to my vehicle and lo and behold my TCM program was listed on that TSB. Now I ve been driving a titan for three years with a bad transmission And basically was told to pound sand by the service department. I asked them why they didn t address any transmission issues when I ask them if I was having transmission problems and they told me that they would not have looked for a transmission issue if I didn t tell them that I was having a transmission problem. It s my understanding that a customer is only required to disclose symptoms of a problem not direct the service department on which direction a diagnosis should take. I have a complaint into Nissan corporate. I have never been so displeased with a dealership in my life. I have only ever bought Nissans.