Michael Smyth

Review of APG Electrical

I don't know if they're any better at being electr...

I don't know if they're any better at being electricians but their customer service is horrible. I wanted to be a new customer but evidently becoming a new customer is nearly impossible.

When I called Monday morning at 9:30 AM I initially asked if it was possible to have someone out that week. The girl has no idea. Nothing can be done until I fill out a new client questionnaire. This has to be emailed to me and faxed back. I ask if I can just give it to her now over the phone. No can do. Must to fill out a form and must fax it in.

An hour later, at 10:26, the "New Customer Form" arrives in my email. I quickly fill it out and fax it back. No response for over two hours. I call. The girl says the fax is down but she'll check and see if they got it and call me back. She takes down my number. No response, no call back for another two hours.

I call again and get a very young, immature girl who says "Yeah, our fax is still down, can you like...email it?"

I ask for a supervisor and after holding for nearly 10 minutes I get a guy named Pete. At first Pete seems like a take-charge, get-things-done kind of guy but ultimately he is just a no-count middleman and a clown.

He tells me he'll send me to someone who can enter my information in the system (annoying because that is what I asked for from the start) and in the meantime he'll see what is available this week.

It is now after 2:30, almost 3:00 and all I want to know is if it is possible for someone to come out this week and run some outlets for me. No can do. No one knows, Pete has no idea (even though he's supposedly a supervisor) and no one can tell you anything until your information is in their system. Obnoxious.

But I trusted Pete's nonsense. I figure he gets it. He understand everything I have been through just trying to hire his company to run a few outlets. He'll get back to me quickly and maybe even move things around to make-up for it. I hear nothing from him for over another hour.

Finally he calls and there's no availability for that week.

Wasted an entire day just trying to hire them.

They might be good at their jobs if you can get through all the nonsense red-tape it takes to hire them.

AVOID!