My grandfather was in ICU, and he was moved there ...

My grandfather was in ICU, and he was moved there to be watched "closely" because he was declining. My cousin stayed there with him, never left his side so she knew what was going on with him and how he was being treated. Our experience there was good until we met that one nurse that was just horrible towards my family. She had an attitude, with not only my cousin but my mom as well. She was also listening in on a conversation, interupting asking "Is there a problem?" When there clearly was. Another thing, my grandfather was yelling out, screaming loud enough that I'm sure the whole hospital could hear and no one came until my mom went out and asked for a nurse. Another complaint, my grandfathers urine bag was full!Completely full and had not been changed until my cousin asked the nurse to dump it.And what we were told is "it's fine, it won't go back up" like were idiots. We were also told "Well we have other patients as well" Which we totally understand but isn't that why he was sent to ICU?No one had checked on him for about 4 hours and when they did, he was not responsive. And he started declining again. someones life is basically in your hands and we are trusting in the staff to take care of him and protect him, and if nurse Danielle Cast can't do her job then she shouldn't be working at Good Sam. I spoke with another nurse and her response to our complaint was "Well what did you do?" We understand that nurses are under a lot of pressure and are thankful for them but our family member whom we love very much is fighting for his life. Dealing with that, we do not need to deal with a negative nurse as well. When I requested a new nurse, I did let Danielle know we were, her response was "Thats fine!I don't wana work with rude people either." With a sarcastic laugh behind it. A Dr came out "defending" his nurses actions and attacking my family, also not giving us anymore info until "person in charge" came, which is my grandmother. I guess its all about the nurses and doctors at Good Sam and not their patients. I spoke up for my family because my grandfather is to sick to defend himself. But they did give us another nurse, Phillip who is a very sweet, genuine, caring nurse. He settled my whole families worries.