Terrible service (actually NO service!!!), called ...

Terrible service (actually NO service!!!), called to place a to go order and when they answered phone no one says anything, after .27 seconds they hung up then left phone off hook. Just to prove my point it is now 25 min later and the phone is still off the hook.. (This scenario has happened 3 different times)
It s a wonder the place is still in business after turning away customers as regularly as they do