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Maureen Devine

4 years ago

When I placed an online order for some replacement...

When I placed an online order for some replacement pivot bars, I never expected a personal response from someone at my local Harvey Building Products. But within hours I got an email from Kenneth LaBonville in Londonderry, thanking me for my order and saying that I should receive it within a week. When I inquired about a replacement wooden window grid, he helped me order the correct item and size. I knew the pivot bars were covered under warranty, but Kenneth didn't charge for the window grid either. Communication was excellent; Customer Service was excellent!

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