Kimberly Severance

Review of Boch Toyota

This is one star TOO much. I would not shop here u...

This is one star TOO much. I would not shop here unless you want your time wasted. If you are looking for a Toyota or any used car, drive to the Cape and go to Falmouth Toyota. I was interested in a used Toyota Sienna. They had one in the color I wanted with most of the options. I inquired through their website to see if it was still available and Kelsey reached out to me to tell me it was and asked when I could come down to test drive it that day. I live an hour away with no traffic but I went that day and gave her a specific time I would be there. She told me everything would be ready to go once I got there. Lies...as soon as I walked through the door I was told it would be 15 minutes before she could see me, well that turned into 30 minutes. This whole time I was watching this particular girl do nothing but talk to the greeter for the entire time I was there. I thought to myself I hope that isn't Kelsey. It wasn't but it was who they pawned me off on. Her name is Nour and she knew nothing about me so I had to tell her all over again everything. She went to get the minivan only to come back with a Manager named Menny. I was then told that the Sienna wasn't there because it was in the shop getting some scratches fixed and that Kelsey should have never told me to come down. They had 4 hours to figure this out before I even got there. So I just waisted 2 hours and soon to be 3 for the drive back. They told me that they would hold it until I could come back down without a deposit so I took them up on it. I would be a week later before I could come back. Nour told me Friday and Saturday before I went that it would be there and ready for me as soon as I got there and that she would not be there but to ask for Tommy and he knew all about it. Again I gave them a time frame as to when I would be there. We walked in asked for Tommy and again was told to have a seat only to wait for 45 minutes. Tommy had another customer but there were tons of sales people not with anyone. He got us the minivan to test drive while he was finishing up, which we appreciated but that should have happened when we got there. We pulled over to look at the minivan without prying eyes. Upon inspection we learned they never had that in the body shop fixing scratches on the bumpers. There were scratches all over that thing you could tell it never had been touched. It was dusty and no way it got out of the shop 2 days before...so more lies. It was also missing tons of stuff along with dents all over it. Tommy also did not know anything about me or what had happened the week before... so more lies. This place does not care about your time or how they treat people. We already had financing in place and even cash in hand for a significant deposit. A total of 6 1/2 hours wasted. RUN FROM THIS PLACE. I also witnessed another lady there to pick up her brand new car only to be told it wasn't there. They called her and told her it was and to come on down but they couldn't find it anywhere. AGAIN RUN AND GO ELSEWHERE!