I had used A&M many times via their shop and was. ...

I had used A&M many times via their shop and was. Very happy with their goods. However I bought a necklace and earrings online from them. BIG MISTAKE.! The pieces were much smaller than anticipated (no indication of what size was given on the website), the clasp on necklace broke on first wearing and after sales attitude was appalling. Their loss - I shall never use Autumn and May again.