ray swanson

Review of Walser Automotive Group

Don't bring your car to wabuick GMC Buick if you w...

Don't bring your car to wabuick GMC Buick if you want your GMC fixed right the first time. I do most of the work on my own vehicle but when it came to my AC I decided to take it to what should have been the professionals because they built the truck and it has been a nightmare ever since. The first time I took it there I had them do a 83 point inspection that I have never received the results for beside the obvious things, an oil change that ever since my truck reads check oil level everytime I start it and to fix the AC which they filled and said that there was a " small leak " so come back in 2 weeks so they could find it. Four days later I turned the AC on to find out that it didn't work again. I give Matt a call in the service area I was told that he was busy and he would call me back in 10 minutes when he got done with them so I decided to take care of a couple of things when I waited for his phone call back so I could schedule a time to bring my truck back so they could look at it. 45 minutes later without a return call I decided to pay them a visit in person to take care of the problem once and I was hoping for all because once again they are " the professionals ". So the second time I brought it back and needing to close my business because of no vehicle. They told me that it needed a high pressure valve and that would fix it. So I had them do it since they had it. After I got it back I did some research and talked to a friend that has worked for gm for over 20 years and found out that the almost $200 they charged me was for a $11 part and that they should have easily seen it the first time they had it so it would not have leaked into the environment. After all it was fix or so I thought but once again 3 days later my AC was not working again. So once again I gave them a call to see what they want to do to fix the problem and I scheduled another appointment to bring it in. So now it is the 3rd time trying to get my AC fixed from the so called professionals. I get there and talk to the service manager kelly to find out that they want me to sit around and wait for them to diagnosis the problem again instead of letting me have a loaner vehicle so that I could take care of my business. The least they could have done because they have inconvenience me for the third time trying to get a problem fixed that I have put about $500 into and still has not been fixed. So I sit around for about 90 minutes for them to get me and tell me that I needed another $1700 to POSSIBLY fix the problem for the last time. I asked kelly the service manager what kind of deal they could work out with me considering they have misdiagnosed it and I have spent $500 paying the so called professionals to fix it RIGHT the first 2 time and have not received anything to fix the problem properly. He said that it was a different work order so he could do nothing so I told them to give me my truck back. I left and call another gm dealership to find out what the parts would cost and found someone else that would do the labor in the total of $1000. I decided to give walser corporate office a call and they said that I had to talk to the dealerships gm so I had them send him a message and I left him one myself. He called back and instead of me talking to him on the phone we decided that it would be easier for me to come in so we could talk in person so I drove in for the second time that day thinking I might get this figured out. I sat down and told him the story to find out what he was willing to do to fix the problem and be done with it so I didn't have to keep bring my truck in and having to close my business with letting him know that I could have the same work done for $1000 and get a loaner vehicle for free with the repair. He went to the service area to come back and let me know that they couldn't take a loss so the best they could do is $1400, it would take 2 days, and get me a loaner vehicle when they had it. I told him I didn't want anything for free but they had to do better than that he responded with I can't so I left.