Andrea

Review of EsperiaCicli

Bad personal experience with this company. I purch...

Bad personal experience with this company. I purchased a bike on 03/26/2017 and after using it for about a month, the rear axle breaks. Sent to service, after a month I get the repaired wheel. Not even another month of use which, during emergency braking, the pins that hold the disc jump causing the hub to break and the disc to curve. Even one of the pedals broke, the internal iron broke sharply. The fork has an abnormal play between the sheath and the stem, in my opinion, close to breaking. Having reported all these problems to the company and sent the bicycle back to service, I am told that these damages are not covered by the warranty. In my opinion very poor materials. It is not possible for a person to risk their skin and the damage also does not go under warranty. I would never recommend it to my friends and acquaintances.
Assistance in my opinion non-existent, I have been without a bicycle for 2 and a half months and it is not known when I will get it back.
Attached are all the photographs of the damage to the hub and disc.