music bassman

Review of Traders Hotels

Arrival experience was poor, everything else was f...

Arrival experience was poor, everything else was fine.
On arrival, we were given a luggage ticket and herded into a lift with several other people.We found out from other guests that reception was on the 5th floor, we hadn't been told this on arrival. To have a hotel reception on the 5th floor is rather unusual and felt this could have been explained more clearly immediately on arrival.
Also ,it was never explained to us that you had to insert your card in the lift to access certain floors - again, we only found this out from other guests.