Randy K. returned my late evening call within minu...

Randy K. returned my late evening call within minutes. I had come home to a nice little flood in my foyer and though I'd sopped up what I could, I was worried whatever caused the water overflow would happen again in the middle of the night. I was also worried about the cost. Randy was professional and patient as he helped me over the phone to look over my water bill and assess whether I was on a septic tank or sewer. He took time to ask me questions about my plumbing, where the leak came from and explained what might have happened and what I could expect as worst case *before* he ever arrived. Once he was here he went right to work and eliminated any causes right away that could have been the (very costly) source of my water leak to reassure me that my particular issue wasn t as bad as I was worried it may be. Other businesses I ve dealt with in the past would have taken advantage of my panicked state, not Randy. He was empathetic and truly just wanted to make a bad, late night situation better for me. It s refreshing to find that kind of honesty and integrity still exist today. He fixed the issue in less than 1/2 the time it took him to drive all the way over to my location. He was caring, very polite and professional and explained everything and every charge thoroughly. The cost was minimal and more than fair. I could not be more satisfied or happy with the service he provided and will definitely reach out to RooterPLUS again if I have any more plumbing issues and will ask for Randy by name.