DC's fiber service is great. You typically get mor...

DC's fiber service is great. You typically get more bandwidth than you paid for. Their reliability is also pretty good. I've only had a handful of outages over the past 5 years. BUT, their customer service is the worst! Trying to stop service is a nightmare. I tried to schedule a stop date and was told they can't do that, and I'd have to call the day or day before I want to stop the service. REALLY? You're a technology company but can't use a calendar?

After finally getting the service cancelled I later found I was still being billed. I was told that the billing is a separate system and they can't access it, and that I would have to go in and stop the billing myself. It would have been nice if they had told me that when I cancelled the service, and again they are a technology company - why can't they do this simple thing?! Next I tried to cancel the billing myself and got a message that said "Sorry, we can't change this customers recurring payment set up at this time". I am still working on getting the billing stopped.

Finally, I asked how to get a refund for the continued billing and was told I would have to speak to a manager, but the manager is at lunch. How can a company so incompetent and technically illiterate provide a major technology service? It's almost comical, but exasperatingly frustrating. Unfortunately it's the only game in town, which is how they manage to stay in business I guess. Buyer beware.