Charles Paulk

Review of Optimum RV

On July 1st I reached out through their website re...

On July 1st I reached out through their website requesting information about a travel trailer they had listed on their website. On July 2nd I get a text asking if I was fine with texting or talking in person. I responded with I prefer in person but would do text if needed, someone then proceeded to tell me that in order for me to get a price I would have to come look at the travel trailer. So on July 3rd I messaged them asking about their fees and confirming the camper was onsite. They told me they had nearly 2k in fees since they are a wholesale dealer. I was a little frustrated about the fees as they are triple what a local dealer I had just went to and explained in the message that with those fees were higher than my local dealer I just left. They told me that they have never lost a deal over price and for me to drive down, so I drove 4 hours only to be told within thirty minutes of arriving that the camper sold several days prior. I asked about this and everyone kept deflecting even to the point I ended up getting another sales rep that then focused entirely on selling me another camper. I explained that we was looking for an exact floor plan and that not just any other camper would work. They then spent the next hour trying to justify getting me to buy another camper with a similar floor plan and haggling over a price. My next issue was supposedly the camper they kept haggling on was such a good deal however the price just kept going up with fees, over 6k in just fees. What sent me over the edge was the fact that after I signed the paperwork we got online and would you believe it, I paid more than it was listed for online, and they had the balls to tell me that it was new and not even on the website yet, another lie. Oh and other issues I had was the fact I was pre-approved with my own bank and the whole time they kept telling me I had to finance with them to get the best price...none of their finance companies could even get close to what my bank had. So I already worked out getting it refinanced with my bank afterwards and to save over 6k in interest alone.

Updating my review, dropped it to one star at this point, we took our brand new camper out for a test run the day we picked it up and guess what, several issues ranging from the ac unit freezing, the dining room table collapsed, and the inspection they did was horrible. For a brand new camper it has a lot of issues. I called their service department and no exaggeration, I left my desk phone on speaker while I worked and for 1 Hour 13 minutes and 38 seconds I just listened to the message on being connected to the next available representative before I hung up because I had another call to make. Got a message to a manager and still a month later no response from the dealership or service department. I don't see how all these people reviewing are giving such high ratings becuase when I returned to get someone in person I couldn't count on both hands on the amount of upset people like me at this location due to the of the lake of service.