I am very happy with John Eagle's Sevice/Parts dep...

I am very happy with John Eagle's Sevice/Parts department, namely Allyne McBride. Here is what happened: It was raining cats and dogs on Thursday August 20th of this year. My husband and I noticed a sizeable water spot on the interior roof, on the passenger's side of our 2014 CRV. As the day progressed the water spot got a bit bigger and it started dripping in the interior. We decided to take our car back to the dealership (Spring Branch Honda) where we purchased the vehicle. We were met by a service representative, and we proceeded to tell her of our predicament , and show her the interior water damage. We asked what we should do, and she mentioned that the soonest they could attend to the problem was Thursday August 27th. We asked if we could obtain a loaner car, and she said "We don't have loaner cars." We understand, there are hectic days, and people can have busier weeks than others, but this service representative was totally disinterested in helping us. She didn't even bother to ask us if Thursday was okay, or if she should write us down for that appointment. No questions. We drove off with our dripping car. A few minutes later we called Spring Branch Again. This time someone else answered. They had a Tuesday 9 a.m. appointment open. Okay a little better. He asked if that was okay. What else could we do? We finished our errands for the day, and as we were heading home down 290 and Eldridge, my husband and I started talking. If our leaking roof is a factory mistake then any Honda could fix it. We stopped by John Eagle Honda, and husband went in, and in a few seconds he was out with Allyne McBride and his Manager. Allyne inspected the damage immediately, and the first words out of his mouth were: "I can't let you leave with this car." Allyne also brought up something we had not thought of; the location of the leak was directly above the passanger side curtain airbag. In the case that the airbag was damaged because of the leak, we could be driving in potentially unsafe conditions. Allyne said, "You see that loaner car over there? You're taking that one." Allyne lent us a 2015 Honda Civic. In a matter of 30 minutes we were out of there (and the appointment with Sping Branch cancelled). The next day (Friday) Allyne told us that a bad seal near the windshield was the cause of the leak and that it should be fixed early the following week. Allyne called Monday and he said our car would be ready Tuesday. On Tuesday August 25th (on the earliest day Spring Branch Honda could get us in) our CRV was fixed. Allyne made sure a new headliner, and a new windshield with the appropriate seal, was replaced. Thank you Allyne McBride for your kindness, constant attention and follow-ups! Thank you John Eagle Honda! Keep up the Great work!