Griselda Olguin

Review of Securus Technologies

DO NOT USE!! This company is horrible! You only re...

DO NOT USE!! This company is horrible! You only recieve credits if your loved one misses the remote video call. I missed a video call because of an error on the Securus app and was told no credit could be given to me. I have been having issues connecting on the remote video visits to see my loved one and no connection to join the calls. I reported the issue to Securus and was told it was the jail facility, when I tell the Jail I was told they have no control of the connections at the terminals, are only able to monitor the calls and point the finger back at Securus. Securus then tells me it's the jail having the issues and can't do anything until the jail reports it. This company is a joke and obviously need training because their customer services representatives suck and the company hold no accountability for anything.