Been tonight for meal, was dreadful. 1 meal "ok" ...

Been tonight for meal, was dreadful. 1 meal "ok" second meal fillet steak "all grizzle " returned to be represented "butterfly ed " so very dry !! What type of chef "butterflies " fillet steak unless requested.Management offered 20% refund , until questioned, after discussion in distance with 3 members of staff , " without " approaching customer, refunded meal price. No apologies. Feel management need training in customer services. If you can't provide 5 star service don't charge 5 star prices. Very very poor service experienced at miller and carter st. Annes.