Sterling Biggs

Review of The Inverness Hotel and Confer...

Overall nice environment, but it feels like certai...

Overall nice environment, but it feels like certain areas they have overlooked. Upon check-in, I was rather unimpressed. The person in front of me, got a much more thorough explanation and a gift bag. I guess the guy checking people in couldn't see my suit in my carry-on bag and paid more attention to my comfy casual clothes I use for traveling. Either way, each guest should feel cared for and valued as they come.

It's an older building, but you can tell they've been trying to update and make things look nice, which I feel like they've done a great job. However, maybe they feel like no one has time to go to the outdoor pool, indoor spa, or the so called "private spa" inside the spa center. Regardless, these are areas the hotel needs some serious attention. In the private spa, spa, tiles are falling off, the steps going down are old and outdated and sharp. I almost cut my foot several times getting in/out. The indoor spa, water was warm and jets wouldn't come on. The pool area, overall looks like something you'd find in a cheap motel. Doesn't fit the rest of the overall feel at the hotel. Even the elevators needed some updating & attention. One of the controls were falling out on the panel (see pics).

Overall, the room was clean, however, don't look too closely, while showering, don't look up at the air vent that hasn't been cleaned in who knows how long. Everything was clean, but the deep clean items were overlooked. (see pic)

The 4 days that I was there, we ate strictly at the hotel. The food was really good. We ate at the Garden Terrace & Columbine.

With all the windows, being on the fourth floor, walking to and from your room, they really need to have some fans or something. It's like walking through a green house. High vaulted ceilings and glass everywhere, made you feel like a grasshopper under a magnifying glass.

The 1 thing that bothered me the most was my experience at the day spa, after doing two treatments and finishing up the girl that took my payment, I don't believe she's ever had any training when it comes to customer service. I am a true believer to always give a tip regardless of service, but how much ultimately depends on overall experience. Before I could explain my experience and areas I felt like there could have been improvement, she was very demanding and rude. She made me feel like how dare I tip anything else than 35%. My personal opinion, if the hotel aren't paying these girls enough and are relying on the guest to make up all of their wage in tips, more than 20%-25%, then they really should either do one of two things: put a sign up at the time of service that we expect more than 35% tip or charge less, so we can give the difference as a higher tip. I'm sorry, the girl that did the facial was nice and polite and my overall experience was good, all though they about cooked me in the bed, the room was too warm and the warming blanket was on way too high. The girl that did the massage, was also very nice and polite, however, once again the room as too hot and the warming blanket was up way too high. I did ask them to pls turn it down. In the end, if you don't mind paying the $170 + for each service + and expected 40-45% tip and OK with so so service, you'll be happy. Otherwise, I'd avoid paying for the higher hotel price for the mediocre experience and the rude service at checking out.

~Thank you Dave for your response, it means a lot to me to hear back from you and know that you guys listen to your clients and use it to continue improve. Hope to see these improvements on my next stay. Thanks!~