I removed a similar review last year after assuran...

I removed a similar review last year after assurance from Camp Bow Wow that this issue would be resolved. Well, this one is here to stay because it has reoccurred. We've used Camp Bow Wow many times for our Louis. Louis had back surgery to repair issues stemming for Intervertebral Disc Disease (IVDD). This was a very serious and expensive surgery. His prognosis was good and he is nearly back to normal. We are, however, very cautious. We don't let him jump on or off of things as to not upset his vertebrae. We have been putting him in a $65/night luxury suite so he is more comfortable. Camp Bow Wow has also always offered to allow him to play in MinPinhook, the room for the smallest dogs, which has nothing for him to jump on/off. This request is also a note attached to his file that is visible each time a reservation is made.

Well, last year, we boarded him for a long weekend, requesting the same conditions. Upon checking in on the webcams one day, I noticed that he was in a different play area, one with something to climb/jump on/off. I immediately called and had him moved into the appropriate play area. This same incident happened again a couple days later. I had to call to have him moved again. And now, on Louis' most recent visit, the exact same thing happened! If you can't honor the request of keeping Louis safe/healthy after a major surgery for $65 a day, then don't offer to do it. I was assured after the previous incidents that all dogs with special requests and medical conditions would be CLEARLY labeled so all staff members are aware. I am once again extremely upset and will now take our boarding needs elsewhere. I know you will try to apologize and "make it right," but that ship has sailed. Please don't call or respond with the same apologies and assurances as last time. This simply should not have happened. We are done with Camp Bow Wow. You have lost our trust.