After being treated like a joke by both the Sales ...

After being treated like a joke by both the Sales and Service Departments I will not be giving Carlson Toyota any of my business in the future. I was merely attempting to use the Interior Protection Plan that the Sales Representative sold me at the time of my new vehicle purchase. It is now obvious that I was merely a sale to them in order to meet a quota. The product was sold to me with very different requirements then they apparently require in order to utilize the Protection Plan. After trying to fight them on it I was told that "I should have used common sense". That is not the way to keep a loyal customer. The small amount of communication that they actually provided was always later than promised and without any results. Very disappointed.