We were very excited to have booked this venue for...

We were very excited to have booked this venue for our May 1, 2020 wedding. We loved the great downtown location, even if the venue itself was a little shabby (it needs a new coat of paint, and the carpet is frayed). Despite that, it had a beautiful view and was within our budget. The first red flag showed when we decided on catering. We were not told until we had paid for the venue that there would be a fee if we chose to use outside catering. So we chose to use their full services

However, as our wedding approached, we realized we would not be able to have our wedding due to the spreading global pandemic.

This was a hard time for us, so we contacted Kress to see what their plan was,but they didn't have one. I called to ask questions to get a game plan together (we had paid in full at this point and I was wondering what downsizing our wedding would look like and ask a few other questions), but the woman I talked to ended up yelling at me and hanging up on me. After that, no one would talk to me and all correspondence was through email, which they do take several days to respond and never quite answer your questions. They offered to move our wedding, but we couldn't move the date, due to our personal situation and how far we have to travel for the wedding (we -now- live 15 hours from GSO).

They basically said they didn't care and would not refund us any of the money. We tried to work with them for a partial refund, considering we had paid in full, but they flat out said no. We understand that this is a hard time for everyone, but they wouldn't even try to be flexible and didn't even pretend to care about our situation. Also, they didn't care about the pandemic and were planning to host a wedding for a couple hundred people until the government said they couldn't. For a wedding company, the lack of compassion I felt during this time for me and the community was incredibly disheartening. We ended up having to take legal action against them to get some of the money we paid for a service they couldn't fulfill.

If you want a cheap location downtown, this is it, but don't expect good customer service, quick responses, and please please please don't pay in full, because even an act of god won't entitle you to any kind of refund.