I have order boots and some socks and it got lost ...

I have order boots and some socks and it got lost in the way and now hunter boots retaining my money and telling me to wait when it has been 3 weeks of this. Terrible! This was my 2 pair of boots and my 5th accesorie and i wont buy them anymore just because the impression the company has. Totally a scam, so high price to have a awful service which was on there fault.