Jason Oliver

Review of Royal Sonesta Harbor Court

Nice rooms, management is bad. I recently meet up ...

Nice rooms, management is bad. I recently meet up with some friends from out of town that were guests at the hotel. In total 6 of us were sitting in the room having a drink and playing some cards. Mind you this is a group of mostly ~40 year olds (one of us is a lawyer, one a CEO, etc.) having normal conversation and playing cards around a table. Rather than coming to the room and telling us about a noise issue (its 9:30 on a Saturday) they sent up 3 security guards and required 3 of us leave the property immediately. No argument, no words exchanged, everyone polite. When we asked if we get a warning anything, they said "this is the warning". At this point we moved down to the bar, the bartenders laughed it off, we got a few drinks and had a good time playing a board game in the bar for the next few hours on the 2nd floor all 6 of us. This type of excessive action toward a guests is what makes me want to warn you all to stay away from this place, and find a place to stay with some customer service skills. As a frequent business traveler I have been in thousands of hotels and this is just an unacceptable response to a guest. The experience left us wondering how we had even been loud as everything we had done was in a normal tone of voice in the room and really how crazy the whole thing was. Really unacceptable, train your staff better.