K Bridges

Review of Renaissance Ross Bridge Golf R...

Despite having signs at all entrances requiring ma...

Despite having signs at all entrances requiring masks, employees and guests consistently did not wear them or, if they did, chose to not cover both mouth and nose. Most employees, also, did not understand the meaning of "distance" and came right up to us. It was frightening.

We wanted to be as safe as possible for a work trip during the pandemic, so we chose the Ross Bridge, since it has a few rooms on the ground floor, meaning we would not have to enter an elevator. Thankfully, the front desk manager blocked us on the ground floor, in the room we requested. We never assumed the bar (which we forgot we would have to walk by) would be in full swing, both nights, with unmasked revelers listening to live music.

As we were unloading our car in the parking lot, the loss prevention person drove right up to us in his golf cart, to ask if we needed something. The answer was Yes; we want you to stay 6 away from us.

We never imagined that both guests and employees would be such a hazard to our health. We planned to enter the hotel through the front, side door, with the handicap push button. It wasn t working. So we had to walk between two bellman, holding open the door. I doubt the doors are much wider than 8 , so that absolutely did not give us 6 of distance between us and either of the two bellmen.

It seems that the signs at the entrances must have required people to wear the mask to enter , but not while actually in the building, as we saw numerous guests walking around without masks. Both nights of our stay, we were greeted by the front desk agent, with her mask covering only her mouth.

We studied Marriott s enhanced cleaning policies before booking. We were comforted by them placing disinfecting wipes in each room for your use. (It was ONE wipe.) There could definitely have been more hand sanitizing stations, and, while the room was cleaner than usual, I spotted a previous guest s medication under the bathroom sink, and there was an old wrapper for something behind the bedside table.

Lastly, it seems that with all the downtime the hotel had during the initial quarantine, someone would have thought to use that time productively, checking each room for any maintenance/engineering issues. The entry light in the room was so dim it seemed like a haunted house, and the air conditioning made a terrible buzzing sound through the vents when it came on.

My family has spent at least 150 nights at this hotel since it opened. It makes me so sad to say we will not be back.