First off, if I could give zero stars, I would! I...

First off, if I could give zero stars, I would! It was an absolute nightmare trying to get an appointment with Genz Ryan to look at our furnace. We scheduled an appointment 3 weeks in advance and the Friday before our appointment (Monday mid-day) we got a voicemail saying they were cancelling our appointment. No reasoning was left, just that they were cancelling the appointment.

So I called back and asked for a supervisor to call me back and figure out what was going on. Nothing came over the weekend (which isn't that surprising), nothing came on Monday - so I called back. No one called on Tuesday - so I called back. Finally I got in touch with Jeff - a manager at Genz Ryan. He tried to explain the situation and offered to reschedule us for the upcoming week - which I agreed to. So my wife stays home during our "scheduled" appointment time and waits, and waits, and waits. FInally, I call back to Genz to see if they are coming out today. Oh - we had a scheduling issue (and Jeff is on vacation), it looks like we scheduled you for last week (how does that even happen). So Monique says that they can get someone there within the hour. Ok - we can wait a little longer - given we waited this long..... An hour goes by and I call back - Monique is gone for the day, so I talk with the call center and they proceed to inform that the technician hasn't even left his other job and is delayed even further - but yet no phone call to let us know. So I call back and ask for someone to call me back - multiple calls and emails go unreturned. Finally, I just give up. Don't expect any sort of customer service from Genz Ryan. The individuals that we worked with were unfortunately bad at their jobs in following up to simple phone calls and emails.

I would not recommend using them. Maybe I'm complaining about trivial things, but they are in the service business.