With the exception of my checkin experience, my ti...

With the exception of my checkin experience, my time at this hotel has always been amazing. I was a part of a group this time while travelling and was not going to be able to use my second night out of the two nights booked. When checking in, I asked about the deadline to cancel the second night and the person checking me in didn't even get a chance to answer before the manager standing by listening in said, "Because you're part of a group, you would have had to cancel two weeks ago!" That was the moment I found out I was going to be out my $99 plus room tax and other taxes. I found her to be lacking empathy towards my situation, and to be honest, very unprofessional.