Service from this company is unfortunately terribl...

Service from this company is unfortunately terrible. We're in Missouri and required to use them for our inspection equipment. Tablet often goes down during the busiest time of the day, tech support is only provided on-site and it generally takes at least a day or two for a technician to arrive. Often there is no definitive resolution. We have spent eight months disputing an invoice for a replacement tablet, multiple phone calls and messages left, and no one from the company has ever called back. The tablet provided to us was stated to be shatter-proof and we paid additional for a warranty plan. The tablet was simply dropped, not from an extreme level, landed face up, did not bounce around or hit anything else, and the screen immediately shattered. We had to have a replacement and they will not cover it under warranty. These tablets are not being used in any type of clean IT environment - auto shops are basically hazardous duty environments. The fact that these tablets cannot hold up to usual usage within the expected environment is unacceptable.