I hate that I even had to give them ONE star. I g...

I hate that I even had to give them ONE star. I guarantee no one can beat my "experience". If you can, I will be very surprised. Its a long read but worth it for laughs. And in the end, Im getting screwed out of $200. But the best part is at the end. As if the $200 wasnt enough, that was just the buttering up for the big one.
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Quick Background: I moved to Tulsa from Jackson MS two months ago. I called their service center (not the 800#) and they said that they will send me a special box in the mail so I can return their equipment. Now skip ahead 1.5 months as I remembered about the box I never received and saw a $200 fee on my account.
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First wave of customer support. 1.5 technicians. 45 minutes. 40 on hold. First tech took my info and then forwarded me to Solutions department. They picked up after 20 minutes and hung up
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Second wave of customer support. 4 technicians, 1 lost manager. 2 hours. First technician did the same. Took my info and sent me to Solutions again. Solution picked up finally, some guy who barely spoke English. Could only speak what was on his script. He didnt understand what I needed and sent me back to the regular customer support. They repeated step one and sent me back to solutions. Next guy seemed like a winner. Confident, was an American, Liked the Carolina Panthers. He could not help me out with the $200 because he cannot track a call made to a service center so he told me to stay on the line as he went to speak with his supervisor. 20 minutes later he says he could not find him, but to stay on the line and he will transfer me to the supervisors voice mail. Voicemail was full......could not leave voicemail. Call ended.
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Third attempt with customer support. 2 technicians, 1 lost supervisor, +1 online customer service rep (talk through typing on computer). another 2 hours. Same steps as above. First one took info sent me to solutions. Next one also could not get a hold of supervisor so he left a note with him to call me back. Then he sent me to the online rep to be able to have them send me a box in the mail so I can return their equipment. And he cut off my services finally. Still cant do anything with the $200.

->While waiting for the online person to start their session with me 30 minutes into it the lost supervisor calls me. Cannot confirm I ever called (even though I have it on my phone bill and told them I could send them my bill showing it). Nothing they could do. Pay them $200

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Last stage. 30 more minutes and online tech finally starts session. Ill let you read the rest......

guest_>Modem and receiver
Marie Anthonette>Thank you.
Marie Anthonette>Adam, I apologize that shipping to an Alternate Address is not available in this area.
guest_>I am not trying to get service, I am trying to return the equipment
Marie Anthonette>I understand.
Marie Anthonette>Can I send the return kit directly to your service address?
guest_>Jackson MS? That is 700 miles away so no
guest_>The address I need the return boxes sent to is: XXXXXXXXXXX, Tulsa OK 74106
Marie Anthonette>I understand. However, shipping to an Alternate Address is not available in this area.
guest_>It's not shipping. Its just a return box. It is just Mail
Marie Anthonette>Yes, and I suggest thst you can just drop the boxes to any nearest local office..
guest_>Are you serious?! The closest one (just checked) is in Little Rock
Marie Anthonette>I really appreciate your business with us and I also wanted to check if you have additional questions or concerns that I could help you further? I just want to make sure that you are completely satisfied with the service that you have received from me today.
guest_>No you where a GREAT help......

THE...ABSOLUTE.....WORST....COMPANY.....EVER!!!!!!!!!!!!!!