John Manco

Review of The Good Guys - Narre Warren S...

Warning to potential customers: Do not buy from th...

Warning to potential customers: Do not buy from the Good Guys online store.
I bought a mandolin slicer online recently from the good guys online store and had the worst experience possible. I wanted to have the slicer before Christmas, unfortunately I received the wrong thing instead ; a cheese grater. Shortly afterwards I sent an online message with no response, so I decided to go in directly to the online store in Narre Warren- after christmas.. The staff were rude, disorganised and woefully under-prepared for doing even the most mundane, easy tasks like customer service and checking what's in stock. After getting the correct slicer they didn't even apologise for the dramas. In the end I had to pay postage for something I didn't have to as well. As a result of this I will not shop at the Good Guys and I have had better service on sites like Ebay. At least sellers care about what feedback they have.