Quintin Keilloh

Review of Macdonald Aviemore Resort

Appalling. Left 20 minutes at check in desk while ...

Appalling. Left 20 minutes at check in desk while staff 'chatted and smoked' in plain view of the queue of people waiting. Them get to room and find no water, or even a fridge. When calling through got a 'we can't hear you' even though you could hear them in the background saying 'that's more people complaining' 'hang-up'. This chain used to be pretty good, but clearly no-one cares anymore about service. Totally my fault for booking them, so need to accept some accountability. Thankfully only for one night (or is that the reason for the terrible experience)