Took our 2013 Ford Explorer in to address a recall...

Took our 2013 Ford Explorer in to address a recall notice. After this service we found that our steering was off. We then had a reputable mechanic look at the issue. So Baxter Ford was going to let my wife and kids drive around with an unbolted steering column. Let this sink in before you take your vehicle to Baxter. I've contacted Ford corporate and have relayed my experience on every social media outlet I could find. This is my 4yh vehicle, but your utter disregard for your customers safety has given me a new mission, let everyone know how incompetent you are.