Wendy Morris

Review of New Hanover Regional Medical C...

I actually would rate my experience as a zero. I ...

I actually would rate my experience as a zero. I had a procedure at the Outpatient Services unit. Aids stood around talking on their phones and socializing loudly, no one offered to adjust my bed, give me a warm blanket, or even be remotely friendly. I arrived as requested at 7:00am for an 8:30 procedure. There were only 3 patients at this time. The other two were treated and left the hospital, while I sat there for 3 hours. No one checked on me or updated me on my wait during this entire time. At 10:00, we finally asked for an update (total wait time was more than 3.5 hours). The first "nurse" I had seen arrived and said there was a delay in getting my lab work sent over. I later learned that the aid who initially took my blood walked around with it in her pocket for 3 hours without turning it in to the lab, apparently until I inquired about the wait. The "nurse" rather than telling the truth, skated around the truth. When it was time to leave, the aid at fault did approach me with another aid. Rather than accepting responsibility and apologizing, she remained silent until I confronted her. She reluctantly admitted responsibility, was surly and sarcastic, but was not particularly apologetic or remorseful. She deserves to be placed on probation or fired. Unfortunately, I do not know her name. This is the only New Hanover experience in which I did not receive a card with the names of the personnel who treated me. Since this is pretty much the only game in town, I just hope I receive better care in the future.