Ernie Carliss

Review of Nemours A. I. DuPont Children’...

The prescription hotline for behavioral health is ...

The prescription hotline for behavioral health is completely ridiculous. My daughter has been a patient there for a few years. There always seems to be some sort of problem or excuse whenever I need to have any of her prescriptions filled. Several times I have talked to people in the office who have promised that the prescription would be called in only to find out later that day that they never sent the script to the pharmacy. I understand that I should be a bit more attentive to when her scripts are getting low but when the nurse is telling you the scripts will be there you want to believe they are doing their job. They have also sent the prescriptions to the wrong pharmacy a couple times. Several times (this night included) I am waiting for on-call doc to call me to see if they can send the script. I m pretty patient. But I think after today I am going to start checking my network to find another DR. Sad because we really liked Dr Yost but we can t deal with the disorganization and ineptitude of the staff. Very sad because my daughter has made some progress. But when she doesn t get her medication she will be wide awake for 2 days, and I can t stand by and watch her suffer anymore.