zaimara hernandezl

Review of Optimum RV

I purchased my RV, a 2018 Wolfpack toy hauler, fro...

I purchased my RV, a 2018 Wolfpack toy hauler, from Optimum RV in July 2017. Best sales staff I've ever dealt with. Very attentive and extremely convincing. Made me feel as though I was part of the Optimum family. The problem I've had and continue to have is with their service Dept. I've had the extreme displeasure of filing multiple warranty claims with them. Each of my multiple visits for warranty work has been more aggravating than the previous. Getting staff and even management to return my calls on a timely manner is next to impossible. I've been nothing but reasonable and understanding and feel swept under the rug. I'm an externally loyal buyer and would have loved to purchase my next RVs from them but unfortunately it has come to this. I've even stopped recommending them to friends and family and felt it necessary to post this review as a "buyer beware courtesy."