Melissa Larsen

Review of Grand Summit Hotel

I reserved a room more than a month in advance for...

I reserved a room more than a month in advance for a friends wedding. While we were trying to settle into the room I cut my foot on an exposed staple sticking out of a gaping hole between the carpet & tile. I immediately called the front desk and asked them to send someone to come fix it. 30 min later maintenance came to our room and told us that we needed to move. I had to call the front desk to ask them what they wanted us to do, and was treated like I was a bother. I walked down to the front desk and was told they could cancel my reservation because they didn't have any other rooms to put us in. All hotels were sold out in the area, but the front desk didn't seem to care much. The manager offered to refund the room back to us if we decided to stay, we agreed with no where to go. It has now been over a month, 5 phone calls and numerous messages later I still have not received a refund or even a phone call back. Every time I call the manager is too busy or not available. I have never been treated like this in my life, the lack of hospitality was shocking. I usually don't write review, but have been treated so poorly I have to. Living in Salt Lake and visiting Park City often, I will be staying in other hotels from now on.