05.06.2019 My husband and I visited Toyota service...

05.06.2019 My husband and I visited Toyota service. We were there before and we never had a bad experience there. But last time we were so disappointed. The customer service was awful!!! The service coordinator Christopher Penn made the worst experience and service for us. He every time was not saying the truth about the time when the car is ready...Instead 2.5 hours we were waiting more than 4 hours. And every time he was saying "it's almost ready'. And they didn't do nothing special with the car. After he said "you car is ready, you can go to pay and pick your car in 5-10 min." But first I wanted to see the car and after that to go and pay. So, we were waiting again more and more...around 30 min. and we didn't see our car....one of the employee saw we were waiting too much and asked what happened...Christopher P. saw that from the office and came to us...and was very RUDE!!! And he was very angry and he showed the car and the car was completely not ready...He is not professional about the service maintenance and it seemed for us we were overcharged... for changing oil and regular checking we paid around $ 972.00. I wanted to talk to somebody else but he didn't want that...and he called his friend (colleague) and when I asked them questions about the maintenance - their answers were different from each other...I was so disappointed and sad, exhausted...very unprofessional coordinator!!!