The Sarasota Memorial medical staff are wonderful,...

The Sarasota Memorial medical staff are wonderful, but their business office and billing department are pathetic. SMH will not let you in the door for an outpatient procedures unless you pay up front, but they cannot tell you the cost of your services beyond "it will be very expensive." SMH then waits an extended time to submit to the services to the patient's insurance. So SMH has collected a patient's full deductible but it then gets reimbursed in full by the patient's insurance. SMH then waits months to send a bill to the patient while holding the patient's money that needs to be refunded.