I stay in a remote place and upon confirmation by ...

I stay in a remote place and upon confirmation by Croma sales person I took the service. After the sale only I realised that Croma store is only for sales. Entire operations are being handled from Zopper central office. This is their disadvantage as they don't have local support. Rest of my communication, their responses have been very good. But if you stay some where far from a big city, don't take this service. And don't accept assurance from Tata Croma store. After the sales, they will not take any responsibility.