T

Tim Dearborn

3 years ago

We bought a Tacoma from David Bruce Toyota 3 years...

We bought a Tacoma from David Bruce Toyota 3 years ago, and just bought a Prius-c one month ago, using the same dealer for both purchases. David Sosnowski made the whole process the most pain-free vehicle purchase I have ever made. The price was outstanding and haggle-free (which I personally appreciate). I felt no pressure to buy.

The post-sales follow-up was also what impressed me. Throughout the last three years, Dave has kept in casual contact, usually by sending a birthday greeting - not enough to be annoying, but enough to let you know the relationship is still there. When I called 3 years later, Dave answered the call with my first name before I said anything (no - not caller ID, he must manually put the number of all his clients in his phone). Little touches like that show that Dave cares about his clients even after the sales papers are signed. I was impressed enough that the next time we buy a Toyota, Dave will be the first person I call.

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