I'm sorry but I'm so disappointed of this Hard Roc...

I'm sorry but I'm so disappointed of this Hard Rock Cafe,I live in NY,and.been in many from different countries too,so I really expected the one from my country would be the same or better in some way,not at all!!!
Beginning for not selling more than 2 styles of Tshirts(the salesman wasn'tso nice),then no AC ,and the waiter didnt know what Chicha morada was besides being a National typical drink ,it was in the menu.
You have to know the menu in order to be a waiter at least to know the basic.
I hope you guys improve,for real,you have to make worth going over there.