Dave Poorman

Review of Roma Tile & Granite Co

It was bad. No one greeted us or assisted us. When...

It was bad. No one greeted us or assisted us. When we asked for help we were told to look ourselves. I worked retail management for 15 years and was shocked to find the sales staff was on commission and still no offers to help us. If there is a protocol we were unaware of perhaps being advised would have helped. We found a tile and asked a salesman to write up the order for us-then we got assistance. When we went to pick up the tile we were directed across the street to a warehouse empty of employees and had to call the office to send us help. When the help came he asked US if we knew where our pickup was located in the warehouse?!? We are not disrespectful people, just regular joes looking for help, trying to buy some tile ! We were recommended to Roma Tiles by several people, so we were very much dismayed by our treatment.