I have always purchased Hunter products. But afte...

I have always purchased Hunter products. But after purchasing three pairs of boots at Christmas, returning two by their approved courier Service of Collect Plus, having my receipt as proof this apparently is still not enough to warrant my money back as they have not received them at their returns department. After approx 30 emails I am no further in getting my refund and have no update. All I hear is this is being looked into. Quality products but very poor customer relations once money has changed hands. Very sad and disappointing.