Catie Sondrol

Review of DoubleTree Crystal City

Terrible service! We booked our hotel 2 months in ...

Terrible service! We booked our hotel 2 months in advance. We even checked in the day before on the Hilton Honors app and messaged them the day of our arrival that our plane was delayed. They gave our room away! We were stuck with no hotel room and 2 young children in the middle of the night. Shame on you! Terrible business! We are taking this compliant to the top. And to top it off the taxi drive told us this is a common practice for your hotel!