LESS THAN ONE STAR. DO NOT USE THIS COMPANY!- UNF...

LESS THAN ONE STAR. DO NOT USE THIS COMPANY!- UNFAIR CHARGES! My son was traveling back from Prague to Copenhagen on April 1. Per his email confirmation from the company itself, ("This email is your electronic ticket to be presented at airport check-in.
Online check-in begins 24 hours prior to departure and ends an hour prior to your flight's scheduled departure.") He tried checking in online 2 hours prior to his flight but check in was closed & he was unable to. When he got to the airport, the was charged 1650 CZK ($71 USD!!) for not checking in. He tried explaining it was closed and he got nowhere. He had to get back to his classes and paid the fee. We've been trying to contact Flight Network ever since. We had been emailing with a rep, who told me he would have a supervisor contact me and now, nothing. The rep tried to tell me that at the end of the email are a different set of rules you have to follow (see attachment). I don't know how he can argue that selection that says "suggested check in's", compared to "you have up to one hour prior". Emphasis on "suggested". I can't believe they can get away with this. Crooks!!