Unfortunately the front desk staff are very very u...

Unfortunately the front desk staff are very very unfriendly and mean, when ever you ask them a question they wont answer your questions and will tell you see your confirmation email, you wont be told that you will pay an extra 40$ mandatory when you reserve the room, and will know that when you are checking in, I went through the whole confirmation email I received it is not mentioned anywhere.
But to be fair the room are good not amazing, the place is near the times square.