Customer service is terrible. My family and I walk...

Customer service is terrible. My family and I walked in while the rides were closed because they were expecting a storm. (Yes they sold me 4 tickets while the rides were shut down and the guests were being asked to leave the water park and get off rides). Their 90 minutes of the storm started 30 minutes after the rides stopped running...SO basically as soon as we walked in I had to wait over 2 hours just to get tickets to come again. This place is a scam. I reached out to the operations manager and left voicemails but I have not received anything in return.